Grievance Redressal Mechanisms
Ettumanoor Block Panchayat
Key Guidelines on Grievance Redressal Mechanisms
To swiftly resolve complaints related to services, schemes, benefits, and administrative gaps concerning local self-government institutions, the following mechanisms can be utilized.
Block Panchayat Front Office / Complaint Cell
Complaints can be submitted directly at the Block Panchayat office. The standard procedure is to receive the complaint and forward it to the concerned officer or standing committee.
Public Grievance Redressal Mechanism
Grievances regarding services, schemes, welfare benefits, and administrative lapses related to local bodies can be raised through the respective local institution.
Local Self Government Department Online Portal
Complaints can be filed and tracking information regarding the status of complaints can be accessed through the online systems of the Local Self Government Department (LSGD), Government of Kerala.
Complaint to President and Secretary
When submitting a written complaint, include the subject, incident details, requested remedy, and relevant documents. Make sure to keep the receipt or tracking number.
Further Actions / Appeals
If no action is taken within the stipulated time, higher authorities such as the District Panchayat, Local Self Government Department, District Officers, or the Ombudsman can be approached based on the nature of the issue.
Right to Information (RTI)
To obtain details regarding what action was taken on a complaint, where the file is currently located, or what decision was made, an application can be filed under the RTI Act.